Stephanie Hauser
Customer Advocacy Manager Dach @Celonis
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WORK HISTORY
Customer Advocacy Manager Dach @Celonis
Munich, DE
Tasks and responsibilities- Creating a steady pipeline of customer advocates for global and local customer reference engagements - Sourcing customer speakers for major global and local events, e.g. Celosphere and Process Intelligence Days in DACH- Leading customer story creation process for case studies, customer videos, and reference-related sales assets in the DACH region- Supporting Value Achievers Program for customers - Led global peer review program for Gartner Peer Insights and TrustRadius campaignsSome highlights:Sourced 25 customer speakers for local City Collab 2024 events in 4 DACH cities, engaged 42 DACH-based customer speakers from key accounts like BMW, BASF, Lufthansa Group, and many more at Celosphere 2024. Created key advocacy assets in cooperation with Hitachi Energy, MAHLE, Linde, DHL Group, etc.(see below). Earned Top Rated badge on TrustRadius (amongst top 5 vendors on TrustRadius 2024) and contributed to Gartner Process Mining MQ evaluation which resulted in leadership ranking 2024.
EDUCATION
Ludwig-Maximilians-Universität München
Bachelor’s Degree, Business Administration and Management, General
Ludwig-Maximilians-Universität München
Master's Degree, Business Administration and Management, General
SKILLS
ABOUT STEPHANIE HAUSER
I am a motivated, empathetic, curious, and open-minded teamplayer with more than 10 years of experience in various roles in the IT/software industry (B2B, SaaS). Currently working as a Customer Advocacy Manager for the DACH region. Experienced in marketing & sales asset creation (case studies, testimonial videos, etc.), customer reference engagements (analyst/events/peer reviews/PR activities), customer communications, customer events, customer marketing campaigns, sales deal support, partner marketing, and IT project management.
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