Stephanie Gausby

About Stephanie Gausby

After spending the first 20 years of my working life immersed in the service industry, restaurants & retail in both the front and back of the house, it\'s no wonder my customer service career has come full circle. For the last 18 years I\'ve been utilizing my superpowers in adaptability, interpersonal communication, and operational efficiency to deliver exceptional customer and employee experiences as a front-end developer, UX/product designer, and now strategic product & experience leader. I am passionate about creating end to end experiences that drive business transformation and long-term growth for the people who use and build them. I have a proven track record of building and leading high-performing global design and cross-functional teams, mentoring talent, fostering partner relationships, and promoting a culture of innovation and inclusivity. I excel in driving strategic projects that envision the ultimate end customer experience, then work backwards to develop the right operational structure and technology to deliver for our customers, employees, and business. I facilitate cross-functional workshops to create team alignment behind a shared vision, goals, and strategy, putting emphasis on incremental, forward-thinking roadmaps to create value as we deliver while addressing current needs and anticipating future challenges. My previous experience in startups, digital agencies, customer support, operations, and financial services, impressed the importance of delivering on business outcomes in concert with experience objectives on me and drives my commitment to deliver digital, operational, and frontline experiences that exceed them.

Experience

1. General Manager, Omnichannel & Employee Experience

   Delta Air Lines

   Jul 2025 — Present · Atlanta, GA, US

Education

• Virginia Commonwealth University

  Bachelor's of Science, Creative Advertising, Fashion Merchandising

  2001 — 2006

Skills

• Indesign
• Dreamweaver
• Illustrator
• User Interface Design
• Marketing
• Cms
• Html
• Logo Design
• Css
• Javascript
• Google Analytics
• Photoshop
• Flash
• Advertising
• Graphic Design
• Adobe Creative Suite
• Microsoft Office
• Web Development
• Web Design
• Php
• Online Marketing
• Cascading Style Sheets (Css)
• Mac & Pc Platforms
• Jquery
• Content Management Systems (Cms)
• User Interface
• User Experience
• Wordpress