Stephanie Easton

About Stephanie Easton

I build and scale Customer Success organizations that drive retention, revenue growth, and lifelong client partnerships.With 10+ years leading SaaS Customer Success, Account Management, and Customer Support teams, I’ve launched and transformed global CS functions that deliver measurable business impact: • Scaled teams 3x while improving retention and customer satisfaction (92%+) • Drove double-digit NRR growth through upsell, cross-sell, and advocacy programs • Built digital CS strategies that reduced churn and increased efficiency • Partnered with Product, Sales, and Marketing to align customer outcomes with company growthI enjoy developing people-focused, high-performing teams. Hiring, coaching, and empowering CSMs to deliver consistent results while fostering a culture of accountability, trust, and engagement.What drives me:Helping customers unlock the full value of their investment, building trusted executive relationships, and ensuring Customer Success is recognized as a growth engine, not a cost center.If you’re seeking a leader who can balance customer advocacy with revenue impact while scaling globally, let’s connect.

Experience

1. Director of Customer Success, Mid-market

   CreatorIQ

   Mar 2026 — Present

Education

• California State University San Marcos

  Sociology