Stephanie Barboza

About Stephanie Barboza

Results-driven retail executive leading customer experience, procurement strategy, brand alignment, and guest readiness across multi-faceted retail environments. Proven ability to manage large-scale, end-to-end projects that span multiple teams and business functions.Strengths include defining project scope and objectives, coordinating cross-functional initiatives, driving problem analysis and solutions, and ensuring adherence to quality and operational standards. Experienced in deadline-driven environments requiring strategic oversight, analytical thinking, and effective stakeholder communication.Also oversees corporate travel management to ensure seamless planning and operational efficiency.

Experience

1. Executive Director of Retail Experience

   Prime Communications

   Jan 2025 — Present · Sugar Land, TX, US

   Executive leader responsible for customer experience and brand standards across the physical retail environment of 1,960 locations, supporting the largest AT & T Authorized Retail partner. • Define and govern enterprise-wide CX and brand standards for in-store experience and presentation. • Ensure consistency in how customers experience the brand across a national footprint. • Lead experience programs including visual standards, merchandising, store readiness, and experience audits. • Translate carrier and enterprise expectations into clear, scalable experience playbooks. • Partner cross-functionally with Facilities, Operations, Sales, HR, and IT to deliver experience standards at scale. • Use audits, field feedback, and data to identify experience gaps and drive improvement plans. • Standardize tools, communication, and workflows to support consistent field execution. • Serve as executive voice for customer experience and brand execution in leadership and carrier forums.Focus Areas: Customer Experience (CX)| Brand Standards | In-Store Experience | Experience Governance | Cross-Functional Partnership | Scale Execution

Education

• University of Wisconsin-Milwaukee

  Business Administration, Management and Operations

Skills

• Time Management
• Account Management
• Wireless Technologies
• Solution Selling
• Voice Over Ip (Voip)
• Microsoft Office
• Mobile Devices
• Pre-Sales
• Wireless
• Integration
• Unified Communications
• Requirements Analysis
• Cloud Computing
• Sales Operations
• Customer Service
• Telecommunications
• Team Leadership
• Sales Management
• Leadership
• Project Management
• Management
• Team Building
• Sip
• Business Intelligence
• Itil