Stephanie Allen
Extensive experience in leadership, compliance, security, training, data review and fraud prevention.
- Role
- Sr Mgr Product Support, Projects and Technology at Jack Henry
- Location
- Springfield-Branson, MO, US
- LinkedIn followers
- 500 followers
About Stephanie Allen
I believe leadership is about lifting others up. I’m dedicated to helping people grow into the best version of themselves and strive to be the kind of leader who inspires confidence, supports goals, and champions growth.
Experience
Sr Mgr Product Support, Projects and Technology
Oct 2022 — Present
Lead strategic initiatives across Jack Henry’s Consolidated Contact Centers, partnering with senior leaders to optimize technology resources, strengthen operational performance, and drive cross‑functional alignment.Oversee both the Project Management team and the Business Analytics team, ensuring effective execution of large‑scale initiatives while supporting day‑to‑day project needs. Guide teams through complex problem‑solving, collaborate with stakeholders at all levels, and provide direction as issues or roadblocks arise.Leverage call center analytics to identify trends, uncover discrepancies, and develop clear, actionable visuals that help leadership track KPIs and make informed decisions. Facilitate discussions around insights, opportunities, and resolutions to support continuous improvement.Design, develop, and deliver training for personnel across the organization, focusing on how to interpret metrics, manage project workflows, and maintain accountability to deadlines. Ensure teams have the tools, clarity, and support needed to execute successfully and achieve expected outcomes.
Education
Glendale High School
High School Diploma, General Studies
1998 — 2002
Missouri State University
General Studies
2001 — 2005
Skills
- Bank Security
- Branch Banking
- Mortgage Lending
- Physical Security
- Risk
- Bank Fraud
- Fraud Analysis
- Internet Banking
- Cosmetology
- Credit
- Cash Management
- Compliance
- Training
- Operational Risk
- Banking Operations
- Anti Money Laundering
- Deposits
- Transaction Banking
- Customer Service
- Banking
- Risk Management
- Retail Banking
- Fraud Investigations
- Aml
- Fraud Detection
- Fraud Prevention
- Check Fraud
- Financial Risk
- Core Banking
- Bank Secrecy Act
- Bank Secrecy Ct
- Commercial Banking
- Cross Selling
- Bsa
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