Stephan Geier

Customer Support Analyst @Rewind

Ottawa, ON, CA

Mission:\"Back up the cloud, recover it in seconds!\" Stakeholder engagement: Communicating impact clearly and sharing voice of customer. Trusting and reliable, long-term relationships by deep understanding of technical infrastructure and most important metrics for different business functions. Combining efficiency with bespoke quality: Empathy, adaptability and hospitality to provide stand out, execution differentiated customer experienceParticipating in team’s improvement: With fresh eyes, crisp documentation and bi-directional feedback loops that lead to systems that scale, shared insights, and iterative improvements through experimentation.Complex ticket management: End-to-End ownership to ensure long-term issue resolution and satisfaction for all our customers

University of Kassel

Master's degree, Business Studies with specialization in Finance Accounting & Taxation

College of Law and Business | המרכז האקדמי למשפט ולעסקים

Blockchain: Law, Business, and Economics

University of Augsburg

Bachelor of Science - BSc, Business Studies & Information Technology

Prague University of Economics and Business

Master's degree, Business

Fachoberschule Wasserburg a. Inn

fachgebundene Hochschulreife (High School), Business