Stephane Chamak

Senior Customer Service Manager @Smith Nephew

Paris, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2019 — Present

Senior Customer Service Manager @Smith Nephew

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EDUCATION

1992 — 1992

Lycée Paul Valery

Baccalauréat

2015 — 2015

PMI Paris

CAPM (Certificate Associate in Project Management)

2008 — 2008

The Institute of Commercial Management (ICM)

Graduate Diploma in Management

2002 — 2002

Dell France

Green Belt

SKILLS

Six SigmaSalesGestion De La Relation Client (Crm)Solution SellingOperations ManagementStrategyAvant-VenteGestion De ProjetVenteOutsourcingManufacturingPre-SalesLeadership D’équipeAmélioration Des PerformancesGestion D’équipeGestion Des OpérationsCustomer SatisfactionExcellence OpérationnelleCloud ComputingAmélioration Continue Des ProcessusOperational ExcellenceLeadershipProject ManagementFrenchCustomer ExperienceLeadership D'équipeGestion D'équipeManagementStratégieTeam Management

ABOUT STEPHANE CHAMAK

PASSIONATE by human contacts and debates of ideas, I like to find the right levers to BRING TOGETHER and STIMULATE my collaborators to take them to meet challenges and achieve AMBITIOUS and exciting objectives by setting up or improving procedures and the methods.MAIN SKILLS :Team management LeadershipOptimization of business processesCustomer satisfaction orientedDrive for resultsQuality ImprovementOperational ExcellenceChange managementProject management (national and international )English (read, written, spoken)Graduate Diploma in Management (remitted by The Institute of Commercial Management (ICM) le 17/06/2008 in London)Certification « Green Belt » (“Six-Sigma” methodology)Certification CAPM (PMI)

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