Stephane Antoine Aouad
Team Lead & Project Manager @StellarGrade
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WORK HISTORY
Team Lead & Project Manager @StellarGrade
Montréal, QC, CA
Both roles operate hand in hand: serve as PM for a portfolio of live NetSuite clients while simultaneously leading the consultant team delivering that support — owning client relationships, service quality, and people development in one integrated function.• Oversee all post-go-live support activities across client accounts, including bug resolution, system enhancements, and end-user training, ensuring issues are triaged and resolved within agreed service levels.• Lead and mentor a team of 4–6 technical consultants, managing task allocation, workload balancing, career development, and performance evaluations.• Track and report on team performance, support metrics, and project progress, proactively escalating risks and blockers to senior management.• Contribute to the development of internal best practices for NetSuite post-go-live support delivery, helping the company build a repeatable and scalable support model.
EDUCATION
HEC Montréal
D.E.S.S, Internal affairs
Holy Spirit University of Kaslik - USEK
Bachelor's degree, Business Computing
Holy Spirit University of Kaslik - USEK
M.B.A, Management
École internationale Arc-En-Ciel
Baccalauréat International, Économie
SKILLS
ABOUT STEPHANE ANTOINE AOUAD
ERP Project Manager and Team Lead with 10+ years of progressive experience — starting as a Business Analyst and Client Consultant before transitioning into Project Management in 2019 and growing into a people leadership role. Brings a rare combination of hands-on technical grounding and strategic delivery expertise across Oracle NetSuite and Microsoft Dynamics 365 ecosystems. Experienced across Waterfall, Agile, and hybrid delivery models, adapting the approach to the complexity and context of each engagement. Proven ability to manage large-scale, multi-integration ERP implementations while simultaneously leading and developing high-performing consultant teams.
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