Stephan Rolph
Sr IT Tech Spt Analyst at Cypress Semiconductor Corp. An Infineon Technologies Company.
- Role
- IT Tech Spt Analyst 2 at Cypress Semiconductor Corporation
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Stephan Rolph
IT has been a rewarding field to be in and I have the initiative to learn and take on…
Experience
IT Tech Spt Analyst 2
Cypress Semiconductor Corporation
Mar 2014 — Present · San Jose, CA, US
My current work involves:· Providing desktop level support of deployed software and hardware systems· Providing regular audio and video meeting support needs in our boardroom and auditorium· IT lead to train help desk staff of new processes developed with management· Site lead to facilitate completion of management and facilities milestones during company transitions Projects includes: · Desktop encryption, email migration, domain consolidation, and system deployments. Voip upgrade and management.· Assist with procurement of IT related items and maintain ITSC (Information Technology Support Center) cases.· Email administration MS Office 365.
Education
Kaplan University
Associate's Degree, Information Technology
2009 — 2010
Kaplan University Mason City, IA
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
2009 — 2011
Skills
- Customer Service
- Microsoft Sql Server
- Disaster Recovery
- Unix
- Sharepoint
- Disk Encryption
- IT Hardware Support
- Operating Systems
- Software Troubleshooting
- Active Directory Experience
- Email Administrator
- Technical Support
- Linux
- Customer Support
- Troubleshooting
- Hardware
- Management
- Program Management
- Leadership
- Cross-Functional Team Leadership
- Visio
- Product Management
- Semiconductors
- Microsoft Office
- Outlook 2013 Administrator
- Cisco Ip Telephone Administrator
- Information Technology
- Windows
- Executive Support (IT)
- Audio Video Troubleshooting
- Telephone Connections (Digital/Analog)
- Avaya Telephone Management Administrator
- Change Management
- Process Improvement
- Process Control
- Encryption Administrator
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