Stephanie Hileman
Owning strategy & implementation of innovative, intelligent customer experiences for DTC eCommerce brands.
- Role
- 1-800 Contacts
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Stephanie Hileman
Strategic DTC eCommerce and Digital Marketing Leader with 15+ years of experience driving growth and leading high-performing teams in developing & implementing scalable, personalized marketing & eCom strategies. Proven success in leveraging AI and machine learning to optimize customer experience & deliver meaningful business impact. Passionate about architecting intuitive, smart customer experiences while fostering synergy and professional development within teams.Highlights:Customer experience innovation: Own comprehensive CX strategy that is aligned with overall business objectives and customer needs; lead implementation by partner teams from conception to launch. AI tools: Spearheaded AI initiatives to automate multi-variant personalization for outreach & online storefront promotions, improving efficiency, increasing insights and scaling personalization efforts.Lifecycle & Personalization: Expertise in creating and executing AI-driven, personalized customer experiences across channels—email, SMS, push, web, app & call center.Leadership & Coaching: Successfully built and led cross-functional teams, developing talent and creating synergies across marketing, product and sales to drive unified growth strategies.Global GTM Execution: Led the development and execution of global go-to-market strategies, launching campaigns in 2+ regions with measurable success.
Experience
Present
Education
Florida State University
Bachelors of Science, Communication; Advertising
2006 — 2010
University of Utah
Women in Leadership Certificate Program, Organizational Leadership
Skills
- Press Releases
- Social Networking
- User Experience (UX)
- Event Planning
- Project Management
- Public Relations
- Proofreading
- Email Marketing
- Media Planning
- Blogging
- Social Media
- Editing
- Copywriting
- Advertising
- Marketing
- Newsletters
- Campaign Concepting
- Target Marketing Research
- Social Media Marketing
- Brain Storming
- Strategic Planning
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