Stephanie Garrido
Senior Product Manager, Technical
- Role
- Senior Product Manager, Technical at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Stephanie Garrido
It took me a while to figure out what I really wanted to do with my career. I tried everything from waiting tables to working in a mail room. My path was not linear, but one thing I was always consistent about was staying open to trying new things. That attitude led me to say yes to a new job that allowed me to start learning about technology. I learned how to write SQL queries, read code, and unravel complex math problems that were leading to some fairly large insurance premium calculation issues for customers. I loved tackling those problems and helping my customers feel better about our company.As I have grown in my career, I have learned that understanding the technology is only one part of great technical leadership. Understanding the business objectives and strategy, human-centered design principles and accessibility, and collaborating in teams were also important aspects of my development and growth.In my next role, I want to feel challenged. I want to stretch my skills in active listening, empathy, and product development. I want to use everything I have learned so far to build something with broad human impact. I am ready to say yes to something new.
Experience
Senior Product Manager, Technical
Apr 2025 — Present · Bellevue, WA, US
Lead cross-functional decision-making for post-merger billing system integration, ensuring smooth conversion of US Cellular customers to T-Mobile systems.Analyzed and reconciled differences in policies, fees, and processes between T-Mobile and US Cellular, creating side-by-side comparisons to support data-driven business decisions.Managed approximately 180 policy and billing decisions for postpaid consumer customers, balancing compliance, cost, customer experience, legal/regulatory requirements, and churn risk.Extended impact to business and government customer segments, guiding policy and billing decisions to ensure a seamless transition.Gathered over 500 detailed business requirements, and initiated collaboration with technology teams and architects to implement solutions.Serve as a bridge between business and technical teams, driving alignment on product strategy, technical requirements, and operational priorities.
Education
Concordia University Texas
Bachelor of Arts - BA, Business
2006 — 2010
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