Stella Brewer

Experience

1. Office Manager

   Ampak Company, Inc

   Sep 2012 — Present

   Manage office operations including daily personnel human resource needs; lead office staff (Imports, Customer Service) in both route and special projects; collaborate with other functions (sales, accounting, regulatory/quality, imports, customer service) to conduct daily business; and interact with suppliers and customers of ingredients for the food/feed, personal care and OTC industries.· Troubleshoot diverse challenges by understanding the situation and coordinate across functions to meet the business needs in a timely manner.· Frontline communication with customers for complex customer care inquires to result in win-win outcomes. Also, establish and maintain customer rapport to enhance the customer care experience in support sales team.· Manage position openings process from drafting the job description and posting job ads to screening resumes, scheduling candidate interviews, interviewing and drafting offer letters to onboarding new hires.· Develop and implement scheduled performance reviews for 3 direct and 3 indirect staff members. Provide timely feedback to staff members to address situations and encourage.· Oversee the company’s exhibit for trade shows by organizing booth requirements; logistics of exhibit shipment and set up; and trade show payments and coordinate off site company events with customers at trade shows.· Negotiate with suppliers and procure office, remote staff needs and marketing materials.· Provide coverage as needed for product requisitions and follow up to ensure timely fulfillment.· Assist in writing and reviewing Standard Operating Procedures (SOPs) for company processes to ensure efficiency and compliance.