Stella Serafino
Head of Field Merchant Service @Nexi Group
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WORK HISTORY
Head of Field Merchant Service @Nexi Group
Milano, IT
Governance of large scale of Installation and maintenance by onsite management through partners in terms of- Leadership on strong relationships with key partners and possible engagement of new partners- Internal team organization to ensure services that meet client’s business objectives- Governance on setup of new service/project according sales goals and operative SLA- Issues and claims management in agreement with other department and third parties to collect information and resolve issues with a continuous improvement approach and NPS improvement- Promotion of actions to continuousy improve customer experience- Drive operations performance- Pre-invoice and penalties for third party management- Field service operation cost control and related budget
EDUCATION
MIP Politecnico di Milano
"SUPPLY CHAIN PROCESS" SPECIALIZED TRAINING
MIP Politecnico di Milano
SERVICE OPERATIONS MANAGEMENT FOR INNOVABILITY MASTER
Università degli Studi di Messina
ELECTRONIC ENGINEERING DEGREE
Methodos
SMART MASTER MANAGEMENT AND LEADERSHIP (2 YEARS)
SKILLS
ABOUT STELLA SERAFINO
I consider myself a very determined person who works towards objectives with attention to both customer experience and cost aspects. My experience has gained in the development of the Retail channel with the dual focus on commercial activities and customer service processes. I have an analytical and \"lean\" approach, creative and innovative, dynamic and enterprising. Thanks to these characteristics of mine, I have led transformative and strategic projects with a focus on tangible and measurable business results.I have consolidated leadership and management skills of complex projects, so I believe it is now very stimulating to invest my experience in businesses different from the ones in which I grew up.
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