Steffin Issac
| Cloud Support Engineer | AWS EC2/EBS/VPC/RDS Expert | DevOps | Docker & Kubernetes | Prometheus & Grafana Monitoring Specialist | Linux Admin (Ubuntu/CentOS/Red Hat) | Scripting Wizard (Bash/YAML/JSON)
- Role
- Cloud Support Engineer at Gohealth
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Steffin Issac
I\'ve been in IT since 2013 — started out supporting Linksys customers with networking…
Experience
Cloud Support Engineer
Nov 2021 — Present · IL, US
Responding to customer inquiries and support tickets via email, chat, or phone. This involves understanding their technical issues, investigating them thoroughly, and providing timely and accurate solutions. • Diagnosing and resolving technical issues related to AWS services such as EC2, S3, RDS, Lambda, etc. This could involve analyzing logs, examining configurations, and utilizing various AWS management tools to identify the root cause of problems. • Creating and updating technical documentation, FAQs, and knowledge base articles to help customers find answers to common questions and issues more efficiently. • Proficiency in scripting languages like Python, Bash, or PowerShell, as well as familiarity with Linux/Unix and Windows environments.• Excellent written and verbal communication skills are essential for effectively communicating technical concepts to customers and colleagues with varying levels of technical expertise.• Monitoring AWS infrastructure and services for performance issues, security vulnerabilities, and other potential problems. Taking proactive measures to prevent service disruptions or data breaches.• Understanding of networking concepts such as TCP/IP, DNS, VPN, routing, and subnetting. This knowledge is crucial for troubleshooting connectivity issues and optimizing network configurations in AWS environments.• Familiarity with AWS security services and best practices, including Identity and Access Management (IAM), encryption, key management, security groups, and network ACLs• Knowledge of containerization platforms such as Docker and container orchestration tools like Amazon ECS or Kubernetes.• Familiarity with database technologies such as Amazon RDS, Amazon DynamoDB, Amazon Aurora, or Amazon Redshift.
Education
HMS institute of Technology
Bachelor of Technology - BTech
Hms institute of technology
Bachelor of Engineering - BE
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