Steffi Babu
Adoption Specialist @KPMG UK
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WORK HISTORY
Adoption Specialist @KPMG UK
London, GB
Led enterprise-wide change impact assessments across platforms (SAP, CRM, Replicon, Profinda, OneContact), aligning business processes, roles, and adoption strategies.Designed and executed targeted change communications, training programs, and WalkMe in-app guidance, reducing support queries by 40% and improving onboarding efficiency by 25%.Spearheaded HR’s SOP digital adoption initiative, transforming complex procedures into WalkMe-guided workflows that improved process compliance and adoption.Established governance and QA frameworks, increasing transparency across 100+ requests and cutting post-launch issues by 50%.Authored design/build standards and coached junior adoption builders, embedding best practices that reduced rework by 30% and enhanced internal capability.Enhanced WalkMe Insights accuracy from 60% → 90%, enabling reliable analytics for decision-making and performance tracking.Partnered with program leads to shape sustainable operating models, ensuring long-term scalability, workflow transparency, and stakeholder engagement.
EDUCATION
Vivekananda Institute of technology
Bachelor of Engineering (BE)
Springboard
Bootcamp course
SKILLS
ABOUT STEFFI BABU
Solutionist with a zeal to design and build futuristic solutions on the web to help users…
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