Steffen Leibfritz
Aftersales Services Systems Manager @STIHL USA
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WORK HISTORY
Aftersales Services Systems Manager @STIHL USA
Responsible for developing interfaces for various after-sales business needs and integrating with ERP and dealer management system providers throughout the country (warranty, product registration, inventory,…).Project lead for developing STIHL Parts & Accessories communication application (STIHL ServiceCommunication) representing more than 1 billion EUR in turnover.Project lead for various smaller, STIHL internal after-sales applications.
EDUCATION
Duale Hochschule Baden-Württemberg
Bachelor of Engineering - BE
ABOUT STEFFEN LEIBFRITZ
An IT expert specializing in cloud technologies and aftersales applications, I have a rich background in integrating modern cloud solutions to enhance post-sales services. My expertise spans Azure, focusing on creating scalable, secure infrastructures that elevate customer experiences in aftersales scenarios, especially spare parts related applications. I’ve led teams to deploy impactful cloud solutions, streamlining aftersales workflows and boosting customer satisfaction. My approach combines technical prowess with a deep understanding of aftersales needs, resulting in cost-effective and customer-centric solutions. I’m passionate about leveraging cloud technology to innovate in aftersales service delivery and enjoy connecting with professionals for collaboration and knowledge sharing in this dynamic field.
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