Steffen Koormann
VP of Customer Success & Support @voize
Signup · Get unlimited contacts
WORK HISTORY
VP of Customer Success & Support @voize
Berlin, DE
Driving post-sales excellence by scaling teams, processes, and customer outcomes in high-growth environments.Key Achievements- Scaled post-sales functions from 5 to 20+ FTE across Customer Success, Support, and Onboarding, building a robust team structure with dedicated leadership layers- Successfully accommodated 4x ARR growth, ensuring seamless customer experiences and operational scalability- Played a pivotal role in securing a $50M Series A, underscoring the strategic value of customer success and support in company growth.Key Skills:Leadership, Go-to-Market (GTM) Strategy, Operations
EDUCATION
Universität Siegen
Bachelor of Arts (B.A.), Sozialwissenschaften
ABOUT STEFFEN KOORMANN
Helped to build a Unicorn 🦄 | Early Stage to Scale Leadership | High Agency, Solution-mode.Results-driven senior operational executive with a demonstrated history of prioritizing customer-centric initiatives to enhance organizational profitability. Recognized for consistently delivering positive outcomes in net revenue retention, revenue growth, operational efficiency, and customer satisfaction. Proficient in designing, implementing, and scaling Customer Success and Operations strategies that align seamlessly with overarching company objectives. Adept at cultivating and mentoring highly engaged teams to foster professional development. Possesses multilingual proficiency in both German and English.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.