Steffan Cooks
IT Product Support Specialist and Freelance Creative
- Role
- Senior Product Support Specialist at The Home Depot
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Steffan Cooks
Information Technology specialist with an award-winning dedication to customer service…
Experience
Senior Product Support Specialist
Aug 2024 — Present
Collaborates and coordinates engagement with engineering teams to determine root cause of issue and resolutionCreates and monitors reports on call volume, quality, etc. and makes decisions accordinglyProvide advanced support to VP Level and aboveGuides, produces trainings, mentors and aid in determining areas of training/coaching for Support Desk Incedent Management
Skills
- Pro Tools
- Video
- A&R
- Music
- Composition
- Talent Management
- Concerts
- Voice Over
- Band
- Music Publishing
- Writing
- Sound Editing
- Record Labels
- Drums
- Sound Design
- Logic Pro
- Music Production
- Artist Development
- Recording
- Blogging
- Audio Editing
- Sound
- Entertainment
- Festivals
- Management
- Musical Theatre
- Mastering
- Video Editing
- Creative Writing
- Midi
- Musicians
- Audio Post Production
- Radio
- Singing
- Songwriting
- Artist Management
- Live Sound
- Marketing Strategy
- Music Industry
- Guitar
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