Stefen Wallace
General Manager @Loungers ltd
Signup · Get unlimited contacts
WORK HISTORY
General Manager @Loungers ltd
As General Manager at Hesco Lounge, I lead a dynamic and diverse team, ensuring exceptional service and operational excellence in a fast-paced, community-focused environment. My role is centered around team leadership, customer satisfaction, and maintaining high standards across both front and back of house.Key Responsibilities: • Oversee daily operations, ensuring every shift is fully staffed with a skilled and capable team, delivering a seamless customer experience from open to close. • Work closely with the Head Chef to manage kitchen performance, food quality, stock control, cleanliness, and team engagement, while identifying and implementing areas for improvement. • Cultivate strong local connections through social media presence, community events, quiz nights, and charity partnerships to keep the Lounge at the heart of the Roundhay community. • Lead weekly Head of Department meetings to maintain clear communication, foster teamwork, and drive performance across 14 shifts per week. • Monitor and report on key performance indicators including sales, customer satisfaction (NPS), food wait times, health & safety, and labour management. • Recruit and develop a high-performing team, balancing full-time and flexible members while fostering loyalty, growth, and long-term retention. • Provide hands-on leadership, coaching and developing team members on shift to build capability, confidence, and consistency. • Develop clear progression plans for Supervisors and Assistant Managers to support career development and succession planning. • Ensure all operational commitments are delivered, including accurate rotas, spec adherence, and cost control (GP, labour, and stock counts). • Promote a culture of collaboration between front and back of house, encouraging cross-training and stepping into the kitchen when required.
EDUCATION
Leeds Metropolitan University
Buisness Information Systems, Management Information Systems, General
SKILLS
ABOUT STEFEN WALLACE
With over 20 years of extensive experience in management, I am a dynamic Hospitality General Manager known for achieving exceptional guest experiences and operational excellence. My background includes various roles such as staff development, overseeing new bar launches, financial management, marketing, and strategic planning. Renowned for my strong leadership skills, I create a collaborative team environment focused on shared goals, enhancing customer satisfaction, and driving profitability. I am passionate about the hospitality industry and I thrive in a fast-paced environment, whilst remaining dedicated to upholding service standards and creating a memorable guest experience. I am excited to apply my knowledge and contribute to the growth and success of a top hospitality organisation.Skills and AttributesPersonal Licence Holder2:1 BSc degree in Business Information SystemsSales ForecastingEBITDAP & L’sCorporate SalesTalent ManagementTeam CoachingTeam DevelopmentReducing TurnoverStock ControlsProcurementLabour ControlsCreating Memorable ExperiencesImproving Guest Opinion ScoresGM DevelopmentSystems Development
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.