Stefan Stoller
Global Customer Support Manager & Techlead @Intrinsic
Signup · Get unlimited contacts
WORK HISTORY
Global Customer Support Manager & Techlead @Intrinsic
Munich, DE
Strategic Tooling & Infrastructure: Led the global evaluation, selection, and end-to-end implementation of Salesforce Service Cloud to architect a scalable support ecosystem- Support Operations (SupOps): Designing and optimizing global support workflows to bridge the gap between complex AI robotics software and seamless customer experience- Technical Leadership: Driving the technical roadmap for support tools, ensuring integration with internal engineering processes and data-driven reporting- Cross-functional Collaboration: Serving as the key interface between customers, product management, and engineering to translate user feedback into product enhancements.
EDUCATION
Hochschule Trier
Electrical and Electronics Engineering
Wilhelm Büchner Hochschule
Computer Engineering (Technical Computer Science)
Berufsbildende Schule Gestaltung und Technik Trier
Entrance Qualification for Universities of Applied Sciences, Technology / Engineering
ABOUT STEFAN STOLLER
Global Customer Support Manager & TechLead at Intrinsic, an AI robotics group at Google. 🤖In my role at Intrinsic, I sit at the intersection of cutting-edge technology and world-class user experience. My mission is to ensure that as we automate the world with robots, our support systems remain as innovative and robust as the software we build.What I bring to the table- Strategic Support Operations: I specialize in building global support frameworks that scale, bridging the gap between complex AI robotics software and seamless customer engagement- Technical Leadership & Systems Architecture: I lead the technical roadmap for our support tools. Most recently, I spearheaded the global evaluation and end-to-end implementation of Salesforce as our primary ticketing solution to drive data-driven decision-making and efficiency- Team Empowerment: I am passionate about customer service and project management, ensuring our teams are equipped to handle the challenges of a fast-paced, high-tech environment.Core Expertise: Tech: Salesforce Service Cloud (Implementation & Optimization), System Evaluation, Automation.🤝 People: Customer Engagement, Cross-functional Leadership, Training & Development. Mission: Scaling AI-driven support for the next generation of robotics.I thrive on solving complex problems and turning technical challenges into satisfied customers. Let’s connect to talk about Robotics, AI, or the future of Support Ops!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.