Stefan Ritter

About Stefan Ritter

Seasoned technology and program management professional with over a decade of experience driving enterprise transformation, vendor strategy, and large-scale SaaS deployments across healthcare, nonprofit, and technology sectors.Currently serving as Vendor Relationship Manager at CommonSpirit Health, I lead strategic engagement with technology and service partners—aligning vendor capabilities with business priorities to optimize value, performance, and compliance across a national healthcare network.Previously, as Senior Program Manager at Benaroya Research Institute, I established and led PMO initiatives supporting Coupa SaaS procurement transformation, business continuity, and enterprise process modernization. Earlier in my career, I spent several years at Microsoft as a Technical Account Manager and Solutions Engineer, helping enterprise clients implement cloud and infrastructure solutions that improved scalability, security, and operational efficiency.I bring deep expertise in vendor management, SaaS transformation, program governance, and stakeholder alignment, supported by a foundation in Agile, PMI, and Lean portfolio management methodologies. My professional focus is on building strong vendor partnerships, reducing operational risk, and enabling technology ecosystems that drive mission-driven outcomes in healthcare and research.

Experience

1. Vendor Relationship Manager

   CommonSpirit Health

   Oct 2025 — Present

   Drive strategic alignment and collaboration between IT business partners and vendor organizations to maximize business value, performance, and innovation. Serve as the primary liaison for assigned vendors, ensuring relationships are built on transparency, accountability, and shared goals.Key Responsibilities:Foster strong partnerships to ensure ongoing alignment and collaboration between vendors and IT business units.Serve as the primary point of contact for vendor relationships, promoting communication, trust, and shared success.Monitor vendor performance using KPIs, scorecards, and SLAs to ensure quality delivery and continuous improvement.Lead Quarterly Business Reviews (QBRs) to highlight achievements, address performance gaps, and align on future priorities.Oversee end-to-end vendor lifecycle activities, including onboarding, offboarding, and contract renewals.Partner with IT and business leaders to define and execute vendor strategies that support organizational goals.Identify opportunities for vendor consolidation, cost optimization, and strategic partnerships to enhance IT service delivery and operational efficiency.

Education

• University of Phoenix

  MBA

• Seattle Pacific University

  Bachelor of Arts

Skills

• Critical Thinking
• Agile Methodologies
• Management
• Team Leadership
• Product Owner
• Antimalware
• Virtualization
• Saas
• Visual Studio
• Brd
• Strategy
• Agile Project Management
• Service Delivery
• Business Analysis
• Requirements Specification
• Languages
• Vendor Management
• Gap Analysis
• Software Development Life Cycle (Sdlc)
• International Sales
• Business Process
• Requirement Specifications
• Requirements Analysis
• Sales
• Cloud Computing
• Software Project Management
• Servers
• Project Management
• IT Service Management
• Leadership
• Testing
• Sharepoint
• IT Strategy
• Business Intelligence
• Business Correspondence
• Program Management
• Product Lifecycle Management
• Integration
• Technical Sales Consulting
• Enterprise Software