Cuncu Stefano

Service Delivery Manager @HSO

Cagliari, IT

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2025 — Present

Service Delivery Manager @HSO

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Service delivery management for D365 projects, from transformation to managed services of international and multi country integrations.

EDUCATION

1988 — 1993

ITIS G. Marconi

diplom, Industrial Electronics Technology/Technician

1994 — 2005

Università degli Studi di Cagliari

laurea, Electrical and Electronics Engineering

SKILLS

Quality AssuranceBpoService DeliveryTechnical SupportBusiness AnalysisCustomer ExperienceBusiness Process Outsourcing (Bpo)Failure AnalysisCustomer ServiceTrainingCustomer SatisfactionProcess ManagementProcess ImprovementOperations ManagementContact CentersOutsourcingIT Service ManagementAccount ManagementChange ManagementCall CentersTeamworkTroubleshootingTeam ManagementCoachingLeadershipBusiness Process ImprovementService DeskTelecommunicationsAnalysisCrmItilCall CenterManagementMicrosoft OfficeTeam LeadershipProject Management

ABOUT CUNCU STEFANO

Broad experience on service delivery management on various accounts, implementing software development and integration projects mainly on Microsoft D365 application integrated with different system (Mobile, Data layers for data transfer or data analysis) Extensive experience of Financial, Resources and Deliverable management of the project in distributed and global working environment that requires constant and extended orchestration of people and processes.

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