Stefano Bucaioni
Principal Customer Success Account Manager @Forcepoint
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WORK HISTORY
Principal Customer Success Account Manager @Forcepoint
IT
Come Customer Success Account Manager, il mio ruolo è parte integrante del percorso verso il pieno successo dei clienti Forcepoint, con un focus principale sul mantenimento delle promesse della piattaforma di sicurezza informatica Forcepoint e dei suoi servizi. A partire dalla fase di pre-vendita, collaboro con i team di vendita e assistenza per allineare le esigenze dei clienti, definendo obiettivi di successo nell\'adozione delle soluzioni Forcepoint. Gestisco l\'intera relazione post-vendita con il cliente, offrendo valore, supporto e advocacy che portano alla fidelizzazione e all\'espansione della clientela. Sono un consulente di fiducia per i nostri clienti attraverso lo sviluppo di solide relazioni professionali con i principali decision maker e operatori delle nostre soluzioni.
EDUCATION
Università degli Studi di Perugia
Information Technology
Istituto Tecnico Industriale Statale "A.Volta"
High School Diploma, Information Tecnology & Telecomunication
SKILLS
ABOUT STEFANO BUCAIONI
A passionate Principal Customer Success Account Manager in the cyber security industry with over fifteen years of experience in supporting and consulting Enterprise level organizations across EMEA in their challenge to secure data and information for their businesses.A trustworthy, collaborative, accountable, respectful, innovative and relentless IT professional that seeks to create customer success and achieve business objectives by providing both reactive support assistance and proactive services and by serving as a strategic adviser to customers. Excellent analytical and problem solving skills, focused to customer satisfaction, especially in complex environments and critical situations. Strong international experience dealing with really large enterprises and mission critical customers, requiring high levels of performance as well as management/political skills.
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