Stefano Zaffaroni
Senior Manager Field Services Italy @Thermo Fisher Scientific
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WORK HISTORY
Senior Manager Field Services Italy @Thermo Fisher Scientific
Milan, IT
Thermo Fisher Scientific’s Mission, which is to enable its customers to make the World healthier, cleaner and safer, gives my work a higher purpose whilst serving science. As Head of Field Services Italy, among others, I am: In charge of the After Sales operations for the Italian Market-installations-maintenance-retrofits-qualifications -and repairs, for the devices belonging to the divisions Chromatography, Mass Spectrometry and Laboratory Diagnostic Exposed to the scientific channel’s stakeholders to define, agree, implement and grant the highest standards of Service Delivery. Hold responsibility for the After Sales Business Unit\'s PnL, enhancing the Company value proposition, through a broad product/services portfolio. Oversee a network of approx 100 collaborators spread in the territory with the mission to deliver the Company\'s commitment to Service Levels Agreements and best in class Customer Experience.
EDUCATION
Università Carlo Cattaneo
Bachelor's degree
ABOUT STEFANO ZAFFARONI
Commercially driven manager with a broad international experience in Sales and Aftersales Operations for durable goods gained across Europe, Middle East and Africa with a proven track record of developing and leading organizations. Responsible for P&L goals achievement, revenue generation, field operations and cost controlling. Passionate about Service with ability to create and implement comprehensive marketing and go-to-market strategies in established environments as well as in start-ups, developing value-added sales programs. Experienced in client and vendors relationship management, deal making and negotiations. Effective team management skills and turnaround of underperforming operations.
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