Stefano Torcello
Global Head of Customer Care and s & m Gen Ai at Stellantis @Stellantis
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WORK HISTORY
Global Head of Customer Care and s & m Gen Ai at Stellantis @Stellantis
Turin, IT
EDUCATION
Università di Scienze matematiche e fisica - Milan - Italy
Master's degree, Information Technology
Ministry of Defence - Italy
High School Diploma, Information Technology
CEFRIEL - Politecnico di Milano
Master, Master of Software Engineer
ABOUT STEFANO TORCELLO
At Stellantis, our team is at the forefront of integrating generative AI into customer care and sales and marketing, a transformative journey I spearhead as the Global Head. With a robust background in IT project management, my focus on leveraging generative AI has catalyzed innovative strategies enhancing customer engagement and driving growth. Mastery in Document Management Systems fortifies our digital infrastructure, supporting a seamless customer journey.Our accomplishments include deploying multichannel technologies and refining CRM processes that have substantially uplifted the EMEA MOPAR Parts, Services, and Customer Care. With these advancements, we have optimized marketing campaigns and cultivated personalized customer experiences. The expertise I\'ve honed at Stellantis is a testament to our commitment to technological excellence and market leadership in the automotive sector.
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