Stefano Poluzzi

Manager Customer Service @Ocean Network Express

Genoa, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2018 — Present

Manager Customer Service @Ocean Network Express

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Genova, IT

Customer Service Manager:Coordinating a Team of 22 members dealing with Customer care, Customer satisfaction, Customer onboarding and affiliation. Dealing, on daily basis, with Business Management, People Management, Team Organization and Resources Optimization. Standardization and digitalization are both a focus in my job role. I\'m responsibile for Country KPI targets achievement, Offshore offices performances monitoring, growth and development for all members of my Team. Staff engagement, Teamwork and Team Building are \"core values\" for me.

EDUCATION

2008 — 2013

Università degli Studi di Genova

Laurea Magistrale LM in Giurisprudenza

2001 — 2007

Liceo Classico Andrea D’Oria

Diploma Di Liceo Classico

SKILLS

Invoice VerificationContainer ShippingBill PaymentOpusCustomer SupportBill of LadingShippingDispute ResolutionVessel OperationsInternetworkingMaritimeClaimContainer TerminalsPowerpointPurchase OrdersComputer HardwareTerminal OperationsMicrosoft OfficeBookingsEnglishTeamworkMulti-Line PhoneDetentionCustomer ServiceImport/Export OperationsBilling SolutionsBookingTeam LeadershipMicrosoft WordNegotiationAsset AllocationMaritime LawDemurrageCustomer SatisfactionInvoicingFmcOutlookLotus NotesCharge CaptureMicrosoft Excel

ABOUT STEFANO POLUZZI

Currently, I’m working in the maritime shipping branch as Customer Service Manager. My aim is to enforce my knowledges in order to grow professionally and personally. Attualmente sto lavorando nel settore dello shipping marittimo in qualità di Customer Service Manager. Ho come obbiettivo l\'implementazione delle mie competenze, finalizzato alla crescita personale e professionale.

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Stefano Poluzzi — Manager Customer Service at Ocean Network Express in Genoa, IT | Unifers