Stefano Poluzzi
Manager Customer Service @Ocean Network Express
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WORK HISTORY
Manager Customer Service @Ocean Network Express
Genova, IT
Customer Service Manager:Coordinating a Team of 22 members dealing with Customer care, Customer satisfaction, Customer onboarding and affiliation. Dealing, on daily basis, with Business Management, People Management, Team Organization and Resources Optimization. Standardization and digitalization are both a focus in my job role. I\'m responsibile for Country KPI targets achievement, Offshore offices performances monitoring, growth and development for all members of my Team. Staff engagement, Teamwork and Team Building are \"core values\" for me.
EDUCATION
Università degli Studi di Genova
Laurea Magistrale LM in Giurisprudenza
Liceo Classico Andrea D’Oria
Diploma Di Liceo Classico
SKILLS
ABOUT STEFANO POLUZZI
Currently, I’m working in the maritime shipping branch as Customer Service Manager. My aim is to enforce my knowledges in order to grow professionally and personally. Attualmente sto lavorando nel settore dello shipping marittimo in qualità di Customer Service Manager. Ho come obbiettivo l\'implementazione delle mie competenze, finalizzato alla crescita personale e professionale.
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