Stefano Dettole

Operations - Procurement - Delivery Lead Manager @Accenture

Milan, IT

Job Description- Management of the delivery of the Procurement services to Clients, ensuring alignment with agreed service levels and client expectations- Primary point of contact for Clients, addressing concerns and ensuring satisfaction with service delivery- Coordination and management of cross-functional terams to ensure seamless execution of projectgs and services- Monitoring and management of Projects budget, timelines and resources to ensure successful delivery- Risks identification and mitigation to service delivery, implementing corrective actions when needed- Continuous improvement initiatives enhancement to boost service quality and operational efficiency- Ensuring compliance with organizational and Client policies, standards and regulatory requirements- Provide leadership and guidance to team members, fostering a collaborative and high-performing work enviroment- Monitor performance metrics and generate reports to track service delivery outcomes and identification of improvement areas- Collaborate with internal and external stakeholders to develop and implement strategies for service innovation and client satisfation

Politecnico di Milano

Laurea Magistrale in Ingegneria