Stefan Lew

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEFAN LEW

CUSTOMER AND BUSINESS FOCUSED RELATIONSHIP BUILDER I bridge stakeholders to end points. Translate business scope to clients. Building relationships with colleagues and customers is my specialty. Energetic people-centric creative free thinker that is technically savvy. Soft skills: Human psychology, business acumen, sales driven, philosophical, mutable and driven to succeed. My professional technology career started in the manufacturing industry followed by the financial, medical, government and engineering industries. I thrive on interacting directly with colleagues and business customers. Fully understand the challenges regarding cyber security, data retention policies, team morale and top to bottom stakeholders in multiple industries. HIGHLIGHTS: • Managed customer and product support for business and consumer product lines at Raven Connected. • Managed the Helpdesk at Welch LLP ensuring timely platinum SLA resolution of support tickets for our Ottawa, Toronto, Renfrew and Cornwall offices. • Managed the digital delivery of time critical production animation shows for Mercury Filmworks to their main client, Disney Television and Animation. • Coordinated, administered and implemented the technology requirements for PwC Ottawa\'s acquisition of MTS AllStream liaising with the National PwC team in Toronto. • Managed, coordinated and implemented the National Canadian PwC technology requirements for the yearly Chartered Public Accountability Board (CPAB) reviews. • Managed and coordinated the National Canadian CICA technology requirements for students writing the Chartered Accountant Uniform Final Exam (UFE) at Welch LLP and PwC. • Managed the National Canadian application release of GO Audit Basics and Comperio for the Audit and Assurance department at PwC Toronto. Developed the project plans and project documentation for GO Audit Basics and Comperio. Conducted post implementation project reviews to learn from any issues that occurred during the project life cycle. • Managed and coordinated the Y2K compliance upgrades and Windows 95 hardware and software rollout for 150 staff at Reckitt & Colman. • Administered technology assets through its leasing cycles and procured new technology at PwC, DST and Reckitt & Colman. • Recommended improvements to current methodology, processes, standards and policies. Liaised with internal clients and technology staff to develop strategies, test cases and scripts for system compatibility and performance at Welch LLP and PwC.