Stefan Islik
Senior Technical Account Manager @Sophos
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WORK HISTORY
Senior Technical Account Manager @Sophos
CA
Successfully managed 20 strategic and Fortune 500 accounts with 100% customer satisfaction rate. • Acted as a trusted customer advisor recommending product parameter tuning for optimum performance and security protection. • Provided proactive communications and alerts to customers on all product updates, upgrades, and new features. • Conducted periodic health checks and provided valuable feedback about the performance and security of customer environment is performing. • Handled all cases raised by customers within their portfolio*(high and critical priority cases - technical investigation performed by the TAM directly). • Provided regular updates with the Sales team to maximize end-to-end user experience for our customers. • Liaise with Product Management and Development for roadmap updates, webinars on product features/new products, facilitation of personal meetings should the opportunity arise. • Mentored and trained junior engineers on new products, security operations, network monitoring, threat analysis and investigation response solutions.
EDUCATION
British Columbia Institute of Technology
CCNA, Telecommunications
British Columbia Institute of Technology
Project Management (candidate), Project Management
The University of British Columbia
Diploma, Marketing and Sales
Vancouver Community College (VCC)
Leadership Coaching Associate Certificate
British Columbia Institute of Technology
Microsoft Windows Server 2008 Administration
British Columbia Institute of Technology
Cisco Networking Academy – CCNP switching
British Columbia Institute of Technology
CCNP switching, Project Management
Royal Caribbean & Celebrity Cruises
Crisis Management and Human Behavior
SKILLS
ABOUT STEFAN ISLIK
Customer focused technology professional with 15+ years of experience in the development and management of complex IT solutions.Assertive with outstanding interpersonal, communications, negotiation and people management skills, enabling effective interaction with customers, employees, vendors and technicians, focusing on accurate flow of information and efficient coordination for ongoing projects and initiatives.Proven ability to support multiple projects in an organizational structure by utilizing outstanding project planning, implementation and organizational skills.Result oriented, utilizing efficient time and project management skills to ensure timely and high quality products release.
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