Stefanie Summers
Customer Experience & Hospitality Professional | Client Relationship Management | Account Support
- Role
- Customer Implementation Manager at Vianet Americas Inc
- Location
- Canton, GA, US
- LinkedIn followers
- 500 followers
About Stefanie Summers
Customer-focused professional with experience managing client relationships in hospitality and service-driven environments. Skilled in serving as the primary point of contact for customers, coordinating onboarding, resolving issues, and maintaining accurate account records.Known for building trust-based relationships, improving customer satisfaction and retention, and collaborating cross-functionally to deliver value. Background includes hospitality operations, reservations, and account coordination, with strong adaptability to software platforms and customer-facing technology tools. Currently seeking a customer experience or customer success role in a SaaS or technology-driven organization.
Experience
Customer Implementation Manager
Feb 2026 — Present
Skills
- Team Building
- Process Scheduler
- Hospitality
- Negotiation
- Contract Negotiation
- Purchasing
- Critical Thinking
- Fire and Life Safety
- Billing
- Project Management
- Hiring
- Customer Service
- Accounting
- Vendor Management
- Procurement
- Income Statement
- Leadership Mentoring
- Hotel Asset Management
- Budget Management
- Administration
- Inventory Management
- Account Management
- Invoicing
- System Administration
- Multi-Unit Management
- Customer Satisfaction
- Training
- Marketing
- Accounts Payable
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