Stefanie Lanehart
Leader | Agile | Product Support | ML | Process Improvement - Experienced support professional collaborating with teams to improve efficiency & customer retention
- Role
- Cloud Services Support Analyst Ii at Advanced Solutions International, Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Stefanie Lanehart
Helping clients to improve their invoice processing and ensure an exceptional user experience within the invoice automation software application by utilizing my various technical and communication skills.
Experience
Cloud Services Support Analyst Ii
Advanced Solutions International, Inc.
Aug 2023 — Present · Austin, TX, US
Applying troubleshooting skills to find root cause of website hosting issues reported by clients, using my knowledge of server resources, details of ASI systems, Azure tools for example to lead to resolution.• Performing builds (demo/staging/production), installations, upgrades and maintenance with a high level of detail. • Communicating effectively and efficiently with inter departments such as project management, technical support and IT to ensure that clients receive a high-quality experience consistently on every ticket that I assist with/own.Career Highlights: • December 2023 | Appointed by Sr Cloud Services Manager to lead 2024 documentation process change project.• August – December 2023 | Maintained CSAT of 100%.
Education
Bethune-Cookman University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Skills
- Outlook
- Budgets
- Finance
- Marketing
- Illustrator
- Management
- Microsoft Publisher
- Sales Operations
- Customer Service
- Banking
- Event Planning
- Quarkxpress
- Microsoft Office
- Sales
- Insurance
- Microsoft Word
- Pagemaker
- Powerpoint
- Microsoft Excel
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