Stefanie Grubb
Customer Insights & VOC Leader | Turning Customer Intelligence into Growth, Product Innovation & Revenue Impact | Cross-Functional Program Strategist | Continuous Improvement and Optimization
- Role
- Senior Program Manager, Voice of the Customer at Fastly
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Stefanie Grubb
I am a Customer Insights and Voice of the Customer (VOC) leader with 15 years of experience transforming customer feedback into strategies that drive revenue growth, product innovation, and operational excellence. I specialize in building scalable VOC programs, connecting data across complex systems, and influencing executive-level decisions with clear, compelling customer intelligence.I’m passionate about leading high-impact, cross-functional strategic programs that create measurable business outcomes. I’m committed to elevating customer experience, driving sustainable business growth, and enabling organizations to listen better, act faster, and deliver value at scale.
Experience
Senior Program Manager, Voice of the Customer
Sep 2022 — Present · Cincinnati, OH, US
Own the end-to-end Voice of the Customer (VOC) strategy, collecting and synthesizing multichannel feedback to inform leadership of opportunities.Design, implement, and manage core VOC programs to align customer insights with business objectives and the product roadmap.Partner cross-functionally with Sales, Client Services, and Product Leadership to translate insights into business impacts for roadmap decisions and CX improvements.Identify and surface customer pain points, delivering data-driven business impacts that uncover multiple million-dollar opportunities tied to revenue at risk.Influence organizational priorities and close product gaps by actively championing customer needs in strategic discussions.Completed nearly 400 feature requests and improvements, successfully addressing roadblocks to product adoption and growth.Built dashboards and reports to broadly communicate insights, updates, and the business impact to organization stakeholders.Published and maintained a monthly internal Voice of Customer (VOC) newsletter to provide organization-wide visibility into key metrics, customer insights, and success stories – achieving nearly 50% engagement in 2025.Continuously evolved methodologies by incorporating industry best practices reducing manual efforts through automation and AI.
Education
Miami University
Bachelor of Arts (B.A.), Communication, General
2003 — 2008
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