Ștefania B.
Flagship Store & Client Experience Manager @Burberry
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WORK HISTORY
Flagship Store & Client Experience Manager @Burberry
EDUCATION
Anglia Ruskin University
Bachelor of Science with Honours, Business and Marketing Management
ABOUT ȘTEFANIA B.
I am a Retail & Client Experience Manager with 10+ years’ experience spanning luxury retail leadership and marketing. My career bridges flagship store management (Burberry Beauty, Serge Lutens, Dior, Chanel) with digital marketing expertise (SEO, Google Ads, LinkedIn Ads, CRM, GA4), allowing me to deliver both commercial growth and exceptional client experiences. Highlights include:* Leading flagship teams in Selfridges & Harvey Nichols with full P&L and KPI responsibility * Delivering a 30% increase in qualified leads through SEO and paid ad campaigns * Executing CRM and client engagement strategies that drive retention and loyalty * Partnering with global brand teams to deliver launches, activations, and luxury events I thrive in roles that combine strategy, people leadership, and client relationships — from Flagship Store Management to Partnerships, Customer Success, and Marketing.
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