Stefania Frustagli

Ict Application Specialist @Hoople Group

Hereford, GB

Main tasks- Provision of application support in a complex andbusy environment- Providing excellence in customer service- Master data management across a number ofbusiness areas, teams and directorates- Providing training to groups of users in computersystems and software packages- Working with users to define requirements andensuring that systems are developed / implementedto meet these requirements- Able to demonstrate an understanding of data andstructures within systems- Application testing and test strategies- Producing support documentation including graphics, tables, tracking changes and a full range offormatting features- Providing telephone and remote support to end users- Understanding of the concepts of workflow systemsand relational databases- Software implementation and maintenance- Thorough understanding of applicable legislation,best practice and relevant quality schemes- Application and system fault analysis, diagnosis andresolution.