Stefani Mikov

About Stefani Mikov

Stefani is a seasoned Customer Success Professional with 7 years of experience with enterprise clients across diverse industries. She excels in client relationship management, managing escalations, leading cross-functional teams, and implementing strategic solutions. With a strong background in business process optimization, Stefani consistently increases customer satisfaction, retention, and lifetime value through tailored technology solutions. Passionate about enhancing customer experiences and driving company growth, she is dedicated to helping clients achieve their goals through exceptional service delivery and proactive engagement.Areas of Expertise- Strategic Risk and Opportunity Management: Identify opportunities for account expansion to unlock client value- Stakeholder Relationship Management: Cultivate relationships, influence stakeholders, and ensure customer satisfaction; Lead executive-level reporting and presentations- Project Management Expertise: scope, staff, onboard, forecast, track, analyze data, and report for successful project delivery- Customer-centric Delivery: implement tailored solutions to meet OKRs and enhance customer satisfaction- Cross-Functional Collaboration: manage and collaborate with cross-functional teams across Development, Engineering, Testing, Project Management, Procurement, Sales and Go-to-Market teams- Customer Lifecycle Management: Oversee the customer lifecycle from onboarding to retention, including training, knowledge transfer, and user enablement; Implemented strategies to enhance customer satisfaction and drive long-term loyalty- Strategic Planning and Initiative Support: Contribute to delivering company missions and KPIs; Support strategic initiatives for growth and efficiency- Escalation & Conflict Management: Act as the primary escalation point for resolving operational issues, manage conflicts and gain alignment amidst unclear expectations- Data-Driven Decision Making: Develop reporting strategy and metrics management for team performance; Utilize tools such as Gainsight, Salesforce, and Tableau for actionable insights.I am always open to connecting and discussing new business opportunities. Feel free to reach out to me.

Experience

1. Sales Manager, International Markets

   PartsBase Inc.

   Apr 2025 — Present

Education

• University of Southern California

  Bachelor of Science (B.S.)

• University of Southern California

  Bachelor of Arts (B.A.)

• Istanbul University State Conservatory

  Piano Performance

Skills

• Microsoft Powerpoint
• Data Analysis
• Microsoft Excel
• Teamwork
• Microsoft Office
• Microsoft Word
• Public Speaking