Stefan Wittchen

Head of Retail Channel Management @SWAROVSKI

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Head of Retail Channel Management @SWAROVSKI

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Drive Retail Excellence implementation across all markets by maximising effectiveness andstimulate innovation.Oversee and drive global deployment of retail channel strategy to achieve commercial targetsand build actionable solutions to identified business opportunities.Elevate CRM processes, drive satisfaction management to build up customer loyalty andcreate culture of customer centricity.Drive operational retail excellence to increase store productivity, implement guidelines andmanuals to elevate retail channel standards, whilst ensuring compliance with companyrules.Lead, coach and develop team to fulfil current and future requirements of the organisation.Support global expansion strategy, identify opportunities and assess risks of the network.

EDUCATION

1991 — 1993

Lycée international Victor Hugo - Colomiers (31)

Baccalauréat Abitur

1993 — 1997

Université Toulouse - Jean Jaurès

Diplôme d'études universitaires générales (DEUG)

ABOUT STEFAN WITTCHEN

Retail Director | International Luxury Expert

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Stefan Wittchen — Head of Retail Channel Management at SWAROVSKI in Munich, DE | Unifers