Stefan Widmaier
2nd Level Customer Support @Billie
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WORK HISTORY
2nd Level Customer Support @Billie
Berlin, DE
Provided 2nd level customer support, efficiently resolving complex cases for both merchants and buyers- Handled inquiries related to collections, disputes, and payment issues with accuracy - Collaborated with internal teams to identify and resolve technical or operational issues impacting customers-Managed and responded to online reviews to maintain a positive company reputation- Collected and analyzed customer feedback to identify opportunities for product and process improvements- Shared key customer insights and feedback with other departments to support continuous product enhancement- Ensured a high level of customer satisfaction through clear communication and proactive problem-solving.
EDUCATION
CareerFoundry
UX design
Université Laval
Bachelor’s Degree
SKILLS
ABOUT STEFAN WIDMAIER
I am a certified UX/UI designer with a degree in marketing and more than 8 years of experience in sales and customer service. Eight years of experience in direct customer contact enabled me to build my listening skills as well as develop a deeper understanding of users\' needs, allowing me to find solutions for them. I have been a UX/UI design freelancer for the past three years. During this time, I had the opportunity to fully design NPass, an innovative app that connects Nightclub people, as well as the BrewEd website, a company dedicated to providing specialized training for coffee enthusiasts and businesses. My design process is user-centered, I focus on the users\' needs during all the different phases of the design. I also take into account the business goals of the company and the technological restraint. This is what I offer- User research - User interviews - User stories - User personas - User stories - User flow - Site map - Information Architecture - Wireframes - Prototypes - User interface - Web/App design - User testing I am currently looking for an opportunity where I can put my abilities to work. The following link gives you access to my portfolio: https://stefan-widmaier.webflow.io/
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