Stefan Nachev
Conversational Chatbot Developer | NLP | IBM Watson | CVS
- Role
- Conversational Ai Chatbot Developer at CVS Health
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Conversational Ai Chatbot Developer
Apr 2025 — Present
Contract role via XSell Resources- Design and optimize omnichannel virtual assistants using IBM Watson Assistant and IBM Watson Orchestrate, focusing on front-end conversational design, training data, and orchestration logic to raise self-service, increase containment and reduce live-agent transfers- Map business goals to conversation design (intents, entities, disambiguation/fallbacks), author SSML, and refine STT/TTS prompts to improve voice clarity and overall UX- Integrate Virtual Assistants with enterprise APIs and backend services to automate various intents. Partner with back-end teams (define request/response contracts and error handling)- Collaborating with CVS Product, Backend Engineering, and IBM teams to deliver scalable, cost-efficient solutions that meet SLA and security targets- Participating in the full development lifecycle of the solutions in a very fast-paced environment, while pursuing aggressive timelines.
Education
University of Bridgeport
Bachelor of Science (B.S.), Business Administration and Management, MIS
1997 — 2001
Skills
- Erp
- Process Improvement
- Databases
- Ssrs
- Software Project Management
- Data Warehousing
- Business Analysis
- Business Process
- Microsoft Sql Server
- Quality Assurance
- Database Design
- Microsoft Dynamics
- Management
- Business Intelligence
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