Stefan Kiefer

Vice President Customer Experience @octonomy

Cologne, DE
MOBILE NUMBERS
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WORK HISTORY

Jan 2026 — Present

Vice President Customer Experience @octonomy

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Region Köln/Bonn, DE

Building a top notch customer experience through breakthrough AI and a stellar customer org.

EDUCATION

N/A

IHK München und Oberbayern

Ausbilder nach Ausbilder-Eignungsverordnung

2008 — 2011

FH Aachen

Bachelor of Science (BSc), Business Studies

SKILLS

Account ManagementWeb AnalyticsSocial Media MarketingExperimentationAnalytikAccount-ManagementA/B-TestingMarketing StrategyDigitale StrategieDigital StrategyKey-Account-EntwicklungSemE-CommerceBusiness DevelopmentDigital MarketingDigitales MarketingProjektmanagementSalesSocial MediaPersonalisationMarketingstrategieEconomicsVertriebMarketingProject ManagementInternational Business DevelopmentOnline MarketingOnline-MarketingKey-Account-Management

ABOUT STEFAN KIEFER

With over a decade of experience in Customer Success Management and a strong background in sales, I serve as a Senior Director Customer Success at SoSafe, driving customer retention and sustainable growth. I lead a dedicated team committed to embodying SoSafe’s mission and culture while leveraging diverse perspectives to enhance business outcomes. As a passionate advocate for customer success and strategic partnerships, I apply my expertise to develop and implement innovative, impact-driven solutions.

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Stefan Kiefer — Vice President Customer Experience at octonomy in Cologne, DE | Unifers