Stefan Hergert

Enterprise Customer Success Manager @Staffbase

Chemnitz, DE

building and maintaining strong and healthy relationships with our high and strategic touch customers from all industries and mostly D/A/CH countries • onboarding new customers and guiding them during the implementation process (3 - 6 months) to create a successful product and proper usage • understanding the customer\'s point of view, business and use cases to identify and evaluate current and upcoming needs • being a trusted advisor and proactively driving the use of the product in regular QBRs and EBRs • cooperating closely with other internal team members from other departments, such as development, product, sales and marketing to identify and uncover new business opportunities to expand the product Target achievements: • exceeded 2022 yearly target in Q1 = 130%, Q2 = 100%, Q3 = 70% and Q4 = 130% • exceeded 2021 yearly targets with Customer Health Score: 100%, Gross Retention: 125%, Upsell: 100% achievement of targeted 125.8% NRR)

Università degli Studi di Genova

Maritime Economics • Corporate Finance • Marketing Management

Technische Universität Chemnitz

Master of Science - MS, Kundenbeziehungsmanagement (Customer Relationship Management), 1.6

Technische Universität Chemnitz

Bachelor of Science - BS, Wirtschaftswissenschaften (Economics and Business Administration), 2.1

Universidad de Granada

Behavioral and Experimental Economics • European Union Economics