Steevan Serrao

About Steevan Serrao

Experienced Senior Operations Officer with a demonstrated history of working in the…

Experience

1. Customer Relations Manager

   JLL

   Sep 2018 — Present

   Ensures policies and procedures are upheld and enforces rules which may involve, but are not limited to, enforcing doubles play when appropriate, ensuring club limits on team warm-up times, resolving court disputes, requesting guest fee payment? Manages court usage by members, pros and guests? Becomes knowledgeable about all the club\'s programs and upcoming events in order thathe/she can respond accurately to members and potential members’ questions and concernsboth in person and by phone, in courteous and timely manner? Supervises and provides orientation to Clubhouse Attendants? Creates the work schedule for Clubhouse Attendants and tracks their hours worked? Promotes upcoming club events and programs which may include creating signs to promote theevents? Assists in preparing for events (e.g. preparing food, etc.)? Collects and tracks all sources of revenue coming into the clubhouse (including membershipfees)? Provides reports on all sources of revenue coming into the clubhouse? Oversees the scheduling of the cleaning staff? Tracks sign-up for club events? Administers and tracks the Ladder and House League programs as required? Purchases materials required for day-to-day clubhouse use? Restocks clubhouse merchandise and takes inventory as required.

Education

• Alva s College

  Bachelor's degree

  2007 — 2010

Skills

• Aviation
• Customer Service
• Management
• Facilitation
• Airports
• Airlines
• Emergency Management
• Operations Management
• Guest Service Management
• Performance Management
• First Aid
• Airport Management
• Protocol