Robert Steen

About Robert Steen

PROFILE: Wide-ranging professional with a career in developing, integrating, and directing solutions. Highly customer oriented with exemplary people management skills. Builds and strengthens relationships at both operational and executive levels. Articulate communicator who conveys benefits and risks of strategies in a clear and precise manner. Demonstrates sound problem solving and decision making agility. Authentic-ethical leader driven by results, focused on quality, customer service and employee engagement! I’m inspired by developing future people leaders through coaching, mentoring and creating a culture of teamwork. Certified Project Management Professional (PMP) since 2009 and certified Lean Service Manager since 2015. I have a proven track record of using these skills and competencies to drive tangible results for organizations while establishing the mindset of continuous improvement within my teams. I’m a leader driven by data, however understanding the need to use qualitative input to tell the entire story.SELECTED ACHIEVEMENTS Eighteen years leading IT and HR projects focusing on new system implementations and functionality, new and lean processes. Sixteen years experienced in Human Resources including health & welfare plans, compensation, recruitment, compliance, employee performance, learning & development, vendor relationships and system design/ support. Consolidated 20+ HR/payroll systems into a single system drastically cutting per check fee and yielding an annual cost reduction of $1.5M. Steered numerous incentives to standardize employee performance evaluations raising employee engagement, increasing productivity, and enhancing alignment to company’s strategic goals.

Experience

1. Director, Itsm and Service Desk

   ATI

   Jul 2023 — Present · Pittsburgh, PA, US

   Accountable for overseeing the strategic direction and day-to-day operations of IT service delivery, ensuring that IT services meet the needs and expectations of internal and external stakeholders. Ensuring that IT services are delivered efficiently, effectively, and in alignment with the organization\'s business goals and objectives.

Education

• West Virginia Wesleyan College

  Bachelor of Science, Management Information Systems

  1988 — 1992

Skills

• Performance Management
• Outsourcing Management
• Leadership
• Training & Development
• Outsourcing
• Hris Business Solutions
• Budgets
• Hris
• Erp
• Employee Benefits
• Talent Acquisition
• Presentation Skills
• Payroll
• Budgeting
• Client Relations
• Change Management
• Human Resources
• Client Assessment
• Business Process Improvement
• Compensation & Benefits
• Process Improvement
• Project Governance
• Project Management
• Business Analysis
• Vendor Management
• Personnel Management
• Benefits Administration
• Employee Relations
• Talent Management
• Continuous Improvement
• Employee Engagement