Steefana Fernandes
Account Manager
- Role
- Account Manager Customer Success at Qallify.Ai
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Steefana Fernandes
A performance-driven professional with 12+ years of extensive experience in Human Resources Management and 4 years of demonstrated success in Customer Success roles. I specialize in managing global stakeholders, HR operations, recruitment, and HR analytics, complemented by a proven ability to enhance customer relationships and drive client engagement.With a strong ability to connect with people across all organizational levels, I excel in, manpower planning, and talent acquisition across diverse verticals. My hands-on expertise spans advanced HR systems and Applicant Tracking Systems (Taleo, iCIMS, ServiceNow, PeopleSoft, Zoho, and Ptracker), allowing me to streamline processes and deliver measurable outcomes.In my Customer Success journey, I have honed my skills in proactive account management, onboarding, issue resolution, and client advocacy, ensuring seamless customer experiences and long-lasting relationships. My data-driven approach enables me to analyze trends, deliver impactful training, and implement strategies that align with organizational goals.
Experience
Account Manager Customer Success
May 2022 — Present · Goregaon, IN
As a dedicated Customer Success professional, I manage a diverse portfolio of clients while leading a team of 4 operation executives to deliver exceptional results. My role focuses on fostering relationships, driving product adoption, and ensuring consistent value realization for clients.Key Responsibilities:Establish and maintain strong client relationships, advocating for their success internally.Conduct onboarding sessions, training workshops, and webinars to maximize platform adoption.Monitor account health, address challenges proactively, and ensure retention.Resolve client queries and technical issues as a single point of contact.Collaborate with internal teams to share feedback and contribute to product enhancements.Lead a team of 4 operation executives, ensuring efficient processes and timely support.Key Achievements:Boosted client retention rates through proactive engagement and tailored support.Improved onboarding satisfaction by enhancing training materials and delivery.Contributed to product development by relaying valuable client insights.Streamlined team workflows to enhance productivity and response times.This role has allowed me to combine relationship management, team leadership, and operational efficiency to drive client success and organizational growth.
Education
KC College of Management Studies,Churchgate Campus
Post Graduation Diploma, Human Resources Management and Services
2011 — 2012
IIBM Institute of Business Management
Master of Business Administration - MBA, Human Resources Development
2020
KC College
PGDHRM, Human Resources Management and Services
Skills
- Recruitments
- Internet Recruiting
- Benefits Negotiation
- Talent Acquisition
- Employee Relations
- Onboarding
- Performance Appraisal
- Applicant Tracking Systems
- Screening Resumes
- Technical Recruiting
- Employee Engagement
- Bpo
- Hris
- IT Recruitment
- Screening
- Recruiting
- Sourcing
- Talent Management
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