Stephen Ackroyd
Director, Service Delivery @Worldpay
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WORK HISTORY
Director, Service Delivery @Worldpay
London, GB
After my success with the parent FIS organisation, I was head-hunted by the divesting Worldpay entity to establish their ITSM Governance, Improvement and Data Analytics processes/organisations.• Founding senior member of Worldpay’s ITSM function, as Process Owner of the Continual Improvement and Data Analytics functions, known as ‘ITSM Service Intelligence’.• Owned delegated operational leadership responsibilities for the ITSM Process Owner team (5 PO’s,~120 global colleagues), overseeing project delivery, best practice adoption, governance, and team communications on behalf of the Senior Director.• Built and led two global teams: 6 continual improvement specialists (Six Sigma) and 7 data analysts (SQL, DAX, Power BI, ServiceNow).• Directed the Phase 1 workstream for the largest greenfield ServiceNow implementation to date, including ITSM, ITOM, and Risk modules.• Championed cultural transformation initiatives in partnership with HR and Corporate Comms, whilst establishing Governance structures to enforce Process Owner and Stakeholder collaboration.
ABOUT STEPHEN ACKROYD
As a strategic IT Service Management leader with 15+ years’ experience, I am passionate about scratch-building and scaling both teams and processes in complex and diverse environments across the Service Management spectrum. I’m motivated to take a role with meaningful accountability for delivery of a confident, reliable, and high-quality customer service experience from my teams, and for improving the quality delivered by those around me. I’m a result-orientated and committed team player, skilled at working globally to manage both individual contributions and a hierarchy of teams. My recent development has underlined my skill for building diverse culture-driven teams, capable of assessing environments and working to improve and automate complex services, with extensive experience of communicating across all levels of an organisation.
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