Jyl McLaughlin
Customer Success & Recruiting Operations Leader | Using Communication & AI to Build Human-Centered Efficiency | Cross-Functional Collaborator
- Role
- Manager, Customer Success & Recruiting Operations at Funded.Club
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jyl McLaughlin
Recruiting Operations and Customer Success professional with experience supporting…
Experience
Manager, Customer Success & Recruiting Operations
Mar 2021 — Present
Partnered with 100+ early-stage startups to deliver recruiting services that accelerated process adoption, onboarding, and long-term engagement• Provided global partners (N.America, EMEA and APAC) with post-implementation support, ATS onboarding, and coaching on hiring practices to ensure efficient collaboration and project delivery• Drove revenue retention with >60% short-term/service-based projects; return business consistently outpaces new business, indicating strong customer satisfaction • Managed a distributed team of recruiters (30+ freelancers hired and onboarded), acting as customer success agents for the delivery arm of the customer journey• Co-created internal recruiting certification to support company culture and startup DNA • Led client and team onboarding across platforms such as Greenhouse ATS, SourceWhale, Fireflies, Loom, Metaview, and SparkHire—accelerating time-to-value and increasing product engagement• Used customer data and reporting insights to refine playbooks and delivery operations with the Founder, improving customer retention and strengthening overall client relationships.• Provided strategic planning leveraging a robust SaaS tech stack to optimize internal workflows and guide customers in tool adoption, best practices, and long-term system ROI • Committed to ongoing AI learning with the tech stack as well as new tools and ChatGPT
Education
Western Reserve Academy
College Prep
Denison University
BA
Kent State University
M.Ed.
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