Starla Stallings

Social Media Customer Service Agent @Twinbear Management

Atlanta, GA, US

Under the direction of the Marketing Director, responsible for supporting the mission and vision for TwinBear Management ensuring that our clients\' consumers and loyal customers have informative yet compelling content needed to increase brand awareness for new products, sales, and brand news. Analyze social media trends for agency to report back to client. Serve as liaison between the agency and the brand to cultivate customers\' interest in the overall brand strategy and production.Interacts with customer comments via social media platforms including Twitter, Facebook, and Instagram for high-profile clients with limited supervision. Utilize standard practices and processes, continuously looking for areas of improvements and communicating suggestions to leadership as applicable. Create and publish content, report user activity and channel performance. Support community related projects and other social media initiatives. Proven ability to handle multiple tasks, prioritize work, work well under pressure, and meet deadlines.