Starice Houston
Manager Workforce Analytics | MBA in Human Resources Management | NAAIA Detroit Vice President | Alliance of Women in Workers’ Compensation Ambassador
- Role
- Manager Workforce Analytics at AF - Group
- Location
- Lansing, MI, US
- LinkedIn followers
- 500 followers
About Starice Houston
With over twenty years of experience in insurance including six years of professional experience, my expertise in workforce management and data analytics has flourished at AF - Group. My mission is to leverage analytical insights to foster cost efficiency and deliver customer value. At AF - Group, I\'ve embraced the company\'s culture of fact-based decision-making, which aligns perfectly with my dedication to achieving tangible benefits through meticulous analysis.Since August 2022, I have been leading the Workforce Analytics department, where my team and I quantify staff work and processes. This role has honed my skills in customer service management and sharpened my acumen for workforce management, enabling our organization to make strategic decisions that drive efficiency and support our commitment to excellence.
Experience
Manager Workforce Analytics
Aug 2022 — Present · Lansing, MI, US
Manage and lead a department charged with quantifying staff, work, and processes resulting in cost efficiency, customer value, and benefit realization analytics to drive fact-based decision-making.
Education
Central Michigan University
Master of Business Administration - MBA, Human Resources Management
Northwood University
Bachelor of Business Administration - BBA
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