Star Wiley
Transforming Patient Experience through Human-Centered, Data-Driven Strategies
- Role
- Senior Member Advocate at Chapter
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Star Wiley
A bit more about me! I\'m an experienced and dedicated Patient Relations Manager…
Experience
Senior Member Advocate
Oct 2024 — Present
Chapter is optimizing Medicare through greater choice and clarity while minimizing cost and complexity. Chapter provides free Medicare advice from licensed, independent Medicare Advisors and provides year-round support. Member Advocacy & Navigation- Assist members in understanding their Medicare Advantage, Supplemental, and Prescription Drug plans, empowering them to make informed healthcare decisions- Synthesize member insights and feedback to enhance service offerings and ensure a seamless member experience.Process Improvement & Innovation- Actively challenge legacy assumptions and identify opportunities to improve the Medicare member journey at scale- Proactively lead process improvement initiatives to enhance efficiency and elevate the member experience.
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