Stanley Osita

Engineering Support Specialist @ExcelSense Technologies Corp.

Richmond, BC, CA

Managed requests within internal company systems, and liaised with the engineering and operations teams regularly to ensure the ticket was resolved promptly. Prepare professional technical troubleshooting reports to be presented and reviewed by relevant engineering team members. Developed support documentation, including troubleshooting guides, videos, etc. Liaised with third-party hardware component manufacturers to support troubleshooting and identified possible faults. Diagnosed faulty hardware, responded to calls or emails related to incoming customer requests, and provided support or training as needed.