Stanley Joseph

About Stanley Joseph

Hands-on IT leader with 15+ years of experience driving global service delivery…

Experience

1. Business Technology IT Service Delivery Manager (U s Market)

   Organon

   Oct 2020 — Present · Plymouth Meeting, PA, US

   Direct a team in executing and monitoring the U.S. Market IT Service Delivery operations, complying with the highest standards of service and support with consistency.• Architect and maintain an effective IT support and services infrastructure, tracking KPIs and other metrics of success to enable data-driven planning and management. • Conduct proactive business and systems analysis in order to identify opportunities for improvement, proactively elevating the quality of user support. • Recommend service improvement plans based on analysis, guiding teams in enacting solutions within the required scope and budget. • Develop streamlined processes for ticket management, escalation, and issues resolution.• Communicate directly with clients to manage and resolve complex or major incidents, coordinating with cross-functional teams to discover and integrate sustainable solutions. • Build strong partnerships with both internal and external stakeholders, aligning strategic objectives to ensure both service delivery and business goals are met and exceeded. •Garner expertise in emerging technologies, employing both proven and cutting-edge solutions to elevate teamwide capabilities.

Education

• ANTIGUA GRAMMAR SCHOOL, High School

  High School Diploma

  1998 — 2003

• The Ohio State University

  Ba, Leadership and Computer Science

  2004 — 2008

Skills

• Team Leadership
• Negotiation
• Microsoft Office
• Sales
• Selling
• Start-Ups
• Process Improvement
• Sales Operations
• Customer Service
• Account Management
• Project Management
• Training
• Customer Satisfaction
• Networking
• Public Relations
• Computer Hardware
• Team Building
• Management
• Microsoft Excel
• Telecommunications
• Leadership
• Public Speaking